Privacy Policy w99y – How We Protect Your Personal Data

1 Introduction

W99y ("we", "our platform") deeply respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect the personal information you provide when registering and using the w99y online entertainment platform.

As a platform serving users in Malaysia, we comply with the requirements of the Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. We believe that transparency in data management is the foundation of the trust you place in us.

This policy applies to all information collected through the w99y website, the w99y mobile app for iOS and Android, and any other communication channels such as live chat and support email.

2 Personal Data We Collect

We collect various types of personal information to enable us to provide you with a safe, seamless, and responsible service. The categories of data we collect are as follows:

A. Account Registration Information

• Full name as per identity card or passport.
• Date of birth for age verification.
• Active email address for account communications.
• Mobile number for two-factor authentication (2FA).
• Encrypted username and password.

B. Identity Verification Information (KYC)

• A copy of your Malaysian Identity Card (MyKad) or valid passport.
• Proof of current residential address such as a utility bill or bank statement.
• A selfie or facial photo for identity verification.

C. Financial Information

• Bank account details used for deposits and withdrawals.
• Records of deposit, withdrawal, and wagering transactions.
• Registered e-wallet information.

D. Technical and Usage Data

• IP address, device type and operating system.
• Browser data and app version in use.
• Platform activity logs including games played and session duration.
• Cookie and related tracking technology data.

3 How Your Personal Data Is Used

The personal data we collect is used solely for the following purposes:

• Account management: Creating, maintaining, and securing your account on the w99y platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and promptly.
• Identity verification (KYC): Meeting legal requirements related to age verification and anti-money laundering (AML).
• Platform security: Detecting and preventing fraudulent activity, account abuse, and unauthorised access.
• Customer support: Resolving inquiries, complaints, and disputes you report to our team.
• Service improvement: Analysing usage patterns to enhance your gaming experience and platform performance.
• Marketing communications: Sending promotional offers, bonuses, and updates — only if you have given your consent.
• Legal compliance: Fulfilling reporting and compliance obligations to the relevant authorities.

We will not use your personal data for any other purpose not stated here without first obtaining your consent. All data processing is carried out responsibly and in accordance with the principle of data minimisation — meaning we only use data that is strictly necessary.

4 Disclosure of Data to Third Parties

W99y does not sell or disclose your personal data to third parties for marketing purposes. However, under certain circumstances, we may need to share your information with the following parties:

• Payment service provider: Banks, e-wallet operators and payment gateways that process your financial transactions — only the information required to complete a transaction will be shared.
• Gaming software provider: Third-party gaming companies that provide slots, Live Casino, and sports content — data is shared on a limited basis for game verification purposes only.
• KYC service provider: Identity verification companies that assist us with KYC processes in accordance with legal requirements.
• Regulatory authorities and governing bodies: When required by law, court order or direction from a competent authority.
• Affiliated companies within the group: Entities within the same group as w99y, subject to strict internal data protection agreements.

5 Data Security and Protection Measures

The security of your personal data is a responsibility we take very seriously. w99y implements multiple layers of technical and organisational security to protect your information from unauthorised access, loss, or misuse.

The key security measures we implement include:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Data encryption at rest for all sensitive data stored in our databases.
• Two-factor authentication (2FA) for account access and high-value financial transactions.
• 24/7 Monitoring against suspicious activity and unauthorized access attempts.
• Role-based access control — only specifically authorized personnel may access sensitive data.
• Regular security audits by independent parties to ensure our systems consistently meet the latest standards.
• Environment segregation between the production, development, and testing environments to prevent data leakage.

6 Cookies and Tracking Technologies

The w99y platform uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize the content you see.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve our services. Data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, time zone, and display settings.
• Marketing Cookies: Used to display relevant offers. These cookies are only active if you provide consent.

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect platform functionality. For optional cookies, you may withdraw your consent without affecting your basic use of the platform.

7 Data Retention Period

W99y retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with legal requirements. The following are our data retention guidelines:

• Active account data: Retained for as long as your account is active and for 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Support communication logs: Retained for 2 years from the date of last interaction.
• Cookie and analytics data: Retained for a maximum of 13 months from the date of collection.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be personally associated with you. The deletion process uses secure, irreversible methods.

8 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by w99y:

To submit any request related to the rights above, contact our Data Protection Officer (DPO) team via live chat or support email. We will process your request within 21 business days from the date of receipt.

9 Children's Privacy

The w99y platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from anyone under 18. If we discover that a child's data has been collected without verified parental or guardian consent, we will take immediate steps to delete that data and close the account.

Parents or guardians who suspect their child has registered on the w99y platform are urged to contact our support team immediately so that appropriate action can be taken without delay.

10 Amendments to the Privacy Policy

W99y reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, the latest legal requirements, or platform service improvements.

Any material changes to this Policy will be communicated to you via in-platform notification or registered email at least 7 days before the changes take effect. The last updated date will always be displayed at the top of this document.

Your continued use of the w99y platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you may close your account before they take effect.

11 Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how w99y handles your personal data, or if you wish to exercise any of the rights outlined in this Policy, please contact our team:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• Support Email: [email protected] (replied within 1–2 business days).
• FAQ Section: Visit FAQ page for quick answers to common questions.